Shipping Policy

Thank you for visiting and shopping at eu.zendure.com. Zendure aims to offer you the best shipping options.

Starting Juauary 1st, 2022, orders placed through Zendure EU will use local warehouses for delivery, 3-7 days delivery time.

We currently ship to the following countries: most EU countries like Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

General Shipping Information

The delivery time for items is as follows: 

Product Series Product Name Estimated delivery time Available logistics providers Main Markets Other EU Countries Non-EU Countries
Hyper Hyper 2000 3 to 5 business days GEL/DHL/DPD/UPS France, Germany / /
Hyper Hyper 2000 Expect to ship after February 2025 GEL/DHL/DPD/UPS / Austria /
Hyper Hyper 2000 Expect to ship from Jan. 10, 2025 GEL/DHL/DPD/UPS / Netherlands Switzerland
AIO AIO Pro 1200 3 to 5 business days GEL/DHL/DPD/UPS France, Germany / /
AIO AIO 2400 3 to 5 business days RABEN France, Germany Austria, Belgium, Bulgari, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Norway, Switzerland, United Kingdom
SolarFlow SolarFlow Hub 2000 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
SolarFlow SolarFlow Hub 1200 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Microinverter EZ1-M 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Add-on Battery AB2000S 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Add-on Battery AB2000 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Flexible Solar Panels 420W(210W*2) Flexible Solar Panel 3 to 5 business days RABEN France, Germany
Bifacial Solar Panels 430W Bifacial Solar Panel 25 to 30 business days RABEN France, Germany
Bifacial Solar Panels 500W Bifacial Solar Panel 15 to 20 business days RABEN France, Germany
Power Strip Off-Grid Power Strip for Hyper 2000 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Smart Metrer Shelly Pro 3EM 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Smart Plug Shelly Plus Plug S 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Smart Plug Zendure Smart Plug 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Cable AC to Solar Connector Adapter 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Cable Battery Cable (3m, 5m) 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Cable Super Flat Solar Cable (1m, 3m) 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
Cable Solar Parallel Y Cable (3m) 3 to 5 business days GEL/DHL/DPD/UPS France, Germany
[Sold out products] SuperBase V / / / / /
SuperBase Pro
AB1000S
840W(420W*2) Rigid Solar Panels
435W Bifacial Solar Panel
455W Bifacial Solar Panel
Zendure Smart CT
Solar connector to XT90 cable (3m)
* In case of inconsistency between this warranty period and local consumer laws, the requirements of local consumer laws shall be implemented.

* For areas not covered by the warranty, the after-sales warranty policy issued by the local dealer shall prevail.

*Delivery Time= Processing Time + Shipping Time

 

Segment description

  • Free standard shipping.
  • Express Shipping is not available for P.O. boxes and APO/FPO addresses.
  • Shipping Time excludes time for processing your order between 1 to 3 days before shipping.
  • Orders are not shipped or delivered on weekends or public holidays.
  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
  • Track your package via tracking platform.
  • We will do our best to deliver your package as soon as possible. However, additional time may be required if there are issues resolving the delivery address or clearing customs.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.
  • If your order hasn't arrived after more than 21 days, please contact us or submit a ticket directly. We recommend contacting customer support within 180 days of the purchase date.
  • Zendure is not responsible for the loss of the package in case of using a virtual address or incorrect address, so please be cautious while filling in the shipping address. The detailed door number should be included to guarantee delivery.
  • Just so you know, customs clearance may be required for shipments to countries and regions other than Germany, and you'll be responsible for handling the process and fees. We do not provide customs clearance services, but our team can help you navigate the process if you have any questions or need guidance.
    • Also, please pay attention to emails about customs clearance from the customs department and respond to provide related files to ensure timely delivery, or else the package may be returned to the sender.

     

    Frequently Asked Questions

    Q: How will my cargo be shipped?

    A: International Express (DHL / EMS / FEDEX / USPS, etc.) and Amazon FBA as our logistics partners to ship Zendure products. They will make certain shipping decision based on their own judgment of what will better serve our customers.

    Q: I ordered more than one item. Will they all be delivered at the same time?

    A: We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the types of products. Once an item has been shipped, you will receive a shipment notification email.

    Q: Can I change the delivery address of my package after it has been shipped out?

    A: Unfortunately, we cannot change the shipment details once the product is en route.

    Q: What do I need to do when I received a different product than what I ordered?

    A: Please contact customer support at support center.

    Q: How many packages will the customer receive after purchasing SolarFlow?

    A: The PV hub and battery unit will be shipped separately.

    If you buy the 1 kWh kit, you will receive 2 packages.

    If you buy the 2 kWh kit, you will receive 3 packages.

    If you buy the 3 kWh kit, you will receive 4 packages.

    If you buy the 4 kWh kit, you will receive 5 packages.

    These can be delivered simultaneously or individually. If you have not received all packages within one week, please contact us.